Shipping policy

1. Order Processing

  • All orders are processed within 1 business day of receipt.
  • You will receive an email confirmation once your order is approved and scheduled for delivery.

2. Delivery Area & Timeframe

  • Coverage Radius: We offer local delivery from our main location in Carp. Delivery is free within 20 km. Beyond that, fees start at $40 for the 20–28 km zone and increase by $10 for each additional 8 km. Your delivery fee is automatically calculated at checkout based on your distance from Carp. This ensures fair, transparent pricing for all delivery zones.

  • Delivery Window:
    • Same-Day: Orders placed before 12 PM (noon) local time, Monday–Friday, qualify for same-day delivery.
    • Next-Day: All other orders will be delivered on the next business day.
  • Non-Business Days: We do not deliver on weekends or statutory holidays; orders received on those days will be scheduled for the next business day.

3. Delivery Fees

  • Base Delivery Fee: A flat delivery fee of $100 is already included in the product price; no additional base charge will appear at checkout.
  • Distance based additional fees: For deliveries beyond 20 km, an additional fee starts at $40 for the 20–28 km zone and increases by $10 for each additional 8 km, automatically calculated at checkout based on the address entered.

4. Taxes

  • Applicable Taxes: Provincial (PST/HST) and federal (GST) taxes are applied in accordance with Canadian tax laws.
  • Taxes are calculated based on your delivery address and will be shown clearly in your cart and on your invoice before you complete checkout.

5. Checkout & Payment

  • Delivery charges (distance surcharges only) are calculated and shown in your checkout page before you complete checkout.
  • We accept all major credit cards and Shopify Payments. No additional handling fees apply.

6. Support

We aim to make your delivery experience seamless and transparent. If you have any special delivery requests or concerns, please let us know, and we’ll do our best to accommodate you.